Returns

RETURNS AND REFUNDS

If you wish to return or exchange your purchase you must notify us within 7 days of receipt. Please put your notice of Return or Exchange in writing by letter, fax or email.  Please note that we do not offer a free returns service, you are required to organise and pay for the transportation any unwanted return yourself.

Please contact us for return address and make sure to include your customer order details with the package, as we cannot process the returned goods without these. 

Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Items must not have been used or assembled in any way.  We do not accept responsibility for items lost or damaged in transit back to us. If returning you purchase by mail we recommend that you get proof of postage. 

CC Web Ltd retains the right to refuse a refund on any item deemed not to be resalable.

Once we have approved the condition of your return a refund will be made within 28 days.  We do not refund the original delivery charge paid. 

Returns FormReturns

Please use this form to request a return of an item you have purchased
Order No. Your name
Reason for return Date received (DD/MM/YYYY)

Received date will be verified with tracking details
Details of return
Please check the details above then press Request Return to confirm the details are accurate and true.